- Emigrant facing any grievances with its foreign employer, shall contact Gulfa on the below given email id with all the details along with its contact number.
- The Redressal team shall get in touch with the emigrant within 24 hours/ 1 working day in order to understand in detail the matter.
- The grievance faced by the emigrant shall be escalated to the foreign employer within 4 - 7 working days based on the availability of the foreign employer.
- The grievance faced by the emigrant shall be notified to the Indian Embassy/Indian Consulate in foreign country.
- The status of the case shall be updated to "Protector of Emigrants" & "Ministry of External Indian Affairs".
- Al-Sabah Travel Service will ensure in coordination with the foreign employer the grievance is resolved at the earliest.
- In case an emigrant facing certain grievances wants to return back to India, he shall be returned only the payment made by him to Al-Sabah Travel Service in the form of DD / cheque.
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